ZIMCARRY Same-Day Luggage Delivery Service (Jeju Airport • Hotel)

Bring ZIMCARRY along and make your Korea trip even more relaxing and hassle‑free!
ZIMCARRY is a same‑day luggage delivery service connecting major airports, train stations, ports and hotels.
After arriving in Korea, you can store your heavy luggage with ZIMCARRY and start your journey with ease from day one.
If you leave your luggage at the airport or train station, we will safely deliver it to your hotel, saving you precious time to head straight to your exciting travel destinations.
Even on the last day of your trip, you can check out, leave your luggage at the hotel front desk, explore to your heart's content, and then conveniently pick it up at the airport or train station before you leave!

From Seoul to Busan and Jeju Island, you can find ZIMCARRY at any popular tourist destination in Korea.

For details about the ZIMCARRY branch at Jeju Airport, please refer to [here] .

Don't let the burden of heavy luggage wear you down; simply focus on the joy of travelling with your loved ones!
I highly recommend this product to families travelling with children, long‑term travellers with lots of luggage, and all savvy travellers who want to make the most of every single day.
Rest assured, our professional delivery team will transport your valuable luggage to its destination in the safest and most reliable way possible.
Say goodbye to heavy luggage. Let's join hands with ZIMCARRY to create a flawless and carefree journey!

ZIMCARRY services support same‑day delivery between airports, train stations and hotels, allowing you to travel comfortably from the first day to the last day of your trip, without having to carry your luggage on your back.

You can easily and quickly drop off and pick up your luggage at ZIMCARRY counters in major hub airports and train stations, with no time wasted.

The delivery service fee includes same‑day in‑store storage services by default, so you can make reasonable use of this service without incurring additional storage charges.

ZIMCARRY's professional delivery team will dutifully deliver your valuable luggage safely to its destination (hotels and shops).

※ This product provides luggage delivery service: delivery between Jeju Airport and hotels on Jeju Island

※ ZIMCARRY Luggage Delivery Service Guide

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* Please make sure to check the following information before using this service!

• Available accommodations: Only hotels and accommodations with a front desk and luggage storage service.
‑ Accommodations not listed on the official ZIMCARRY website may not be able to use the service.
‑ Please check the registered accommodation list [here].

• Quantity standard: Based on the "number of items", not the size of the luggage.
‑ Example 1: 1 suitcase + 1 backpack = 2 reservations in total
‑ Example 2: 4 suitcases + 2 backpacks = 6 slots in total

• Check the time: Please be sure to check the drop‑off location, drop‑off deadline and pick‑up time for the delivery option you have selected.

• Registration of required information: Please be sure to register your "luggage photo" and "hotel voucher" via the link sent after booking confirmation, the day before your stay.

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1. How to use the luggage delivery service

• Option 1: Jeju Airport → Jeju Hotel
① Select the service date and luggage drop‑off time to book.
② After booking confirmation, on the day of service, drop off your luggage at the ZIMCARRY counter at Jeju Airport.
③ Enjoy the freedom of travelling light.
④ Collect the delivered luggage at the hotel front desk.

• Option 2: Jeju Hotel → Jeju Airport
① Select the service date and luggage collection time to book.
② After booking confirmation, regardless of the check‑out time, please leave your luggage at the hotel front desk before 11:00 AM on the day of your stay.
③ Enjoy the freedom of travelling light.
④ Collect your luggage at the ZIMCARRY counter at Jeju Airport.

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2. Luggage size and handling guidelines

• Accepted luggage
Size: Total of Length (L) + Width (W) + Height (H) not exceeding 180 cm, and weight not exceeding 30 kg
‑ Types: Suitcases and backpacks
‑ Judgement criteria: Based on the "number of bags", not the size of the bags.
‑ Example 1: 1 suitcase + 1 backpack = 2 reservations in total
‑ Example 2: 4 suitcases + 2 backpacks = 6 slots in total

• Items that cannot be shipped (must be carried personally)
Cash, precious metals, high‑value electronic devices, dangerous substances and flammable materials, weapons/explosives, other valuables and fragile items
‑ Loss or damage to valuables, high‑value items or fragile items will not be compensated, so please be sure to keep them with you.

✓ [Eligible luggage] Size: Total of Length (L) + Width (W) + Depth (D) equal to 180 cm or less, and weight equal to 30 kg or less /

 Types: Suitcases and backpacks / Standard: Based on the "number of items" of luggage, not the size.

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3. Frequently Asked Questions (FAQ)

• Before using the service

Q1. Is this service available at all hotels?
A1. This service is only available at hotels and accommodations with a front desk and luggage storage service. It may be difficult to use at unregistered hotels, so please check in advance [here].

Q2. Why do I need to register my luggage photo and hotel booking voucher?
A2. Registration is necessary so that the delivery staff can accurately identify your valuable luggage and cross‑check it with your hotel booking information before safely delivering it to the designated hotel.

Q3. Can I use this service even if the name of the "delivery service booker" and the "hotel booker" are different?
A3. Yes, you can. However, to ensure accurate delivery, please be sure to register your hotel booking voucher. Please leave your contact number so that the customer service centre can perform additional verification if necessary.

Q4. Will I receive a separate notification before using the service?
A4. After your booking is confirmed, we will send an email containing usage instructions and a link for registering your luggage photo.

• Hotel usage

Q5. Do I need to contact the hotel in advance?
A5. You do not need to contact us separately. [When leaving the hotel] Please inform the front desk that you are using the ZIMCARRY service or show them your "Help Card". [When arriving at the hotel] Please collect your delivered luggage at the front desk.

Q6. My hotel check‑out time is after 11 AM. What should I do?
A6. Regardless of the check‑out time, luggage for normal delivery must be left at the front desk before 11:00 AM.

• Pick‑up and delivery

Q7. What time will the delivery roughly be? Is there any possibility of delay?
A7. Luggage will be delivered sequentially within the published time window. Delivery times may be slightly delayed due to traffic and weather conditions.

Q8. What happens if I delay the delivery or collection of my items?
A8. Please contact the customer service centre immediately. Depending on operational conditions, usage may be restricted or additional fees may apply.

• Changing bookings

Q9. Can I change my booking information?
A9. Please contact the customer service centre before the scheduled service date, and we will inform you whether changes can be made based on operational conditions.

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4. Purchase and usage notes

1) Notes before purchase

• Luggage fees are calculated by quantity. If the actual items do not match the information entered, you may be required to pay the difference on site.
• After payment is completed, once the "voucher" or "booking history link" is sent, your booking is finalised.
• Before payment, please carefully check the service usage date, delivery route, same‑day delivery deadline and business hours.
• Cancellations on the day or no‑shows are non‑refundable.
• Valuables, fragile items, precious metals, cash, dangerous items, etc. must be carried by you personally, and no compensation will be provided for damage or loss.

2) Notes before booking

• Luggage can only be shipped if the total of height, width and depth does not exceed 180 cm, and the weight does not exceed 30 kg.
• Please check in advance whether the hotel offers the service before booking.
• If you use the hotel luggage delivery service, regardless of the check‑out time, you must leave your luggage at the front desk before 11:00 AM. (If you do not bring luggage, this service cannot be used.)
• Please enter the information accurately, as the use of the service may be restricted if the information you provide (booking name, accommodation name, etc.) is inaccurate.

3) Notes after booking

• Please carefully check whether the information entered at the time of booking (booking name, hotel name, delivery route, etc.) is accurate.
• Please be sure to upload your "luggage photo" and "hotel booking voucher" via the "Booking Details Link" in the booking confirmation email/voucher, the day before your stay.
• Please adhere to the designated luggage collection time. If you arrive at the store after the specified time, or if your luggage is not collected at the hotel front desk, same‑day delivery may not be available.
• Please present your mobile booking details or printed voucher when dropping off or collecting luggage at the ZIMCARRY counter.
• If you need to change your booking information or if any issues arise on site, please contact the customer service centre immediately.

✓ [Items that cannot be shipped] (must be carried personally) Cash, precious metals, high‑value electronic devices, dangerous materials and flammable substances, weapons/explosives, other valuables and fragile items / Loss or damage to valuables, high‑value items or fragile items will not be compensated, so please be sure to carry them personally.

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5. Luggage damage and other disclaimers

ZIMCARRY is committed to the safe transportation of your luggage. However, please note that the company shall not be held liable for any compensation for the following issues that may arise during transportation, so please be sure to read the relevant terms carefully before use.

1) Minor external damage occurring during normal transportation

• Minor wear, damage or loss of wheels, handles and accessories (name tags, etc.)
Fine scratches, dents, indentations, stains and dust on the surface of the suitcase.
• Damage caused by defects in the luggage itself or ageing

2) Restricted items and oversized luggage

• Luggage exceeding the size limit (total dimensions not exceeding 180 cm) and weight limit (not exceeding 30 kg)
• Loss and damage of valuables, cash, jewellery, high‑value electronic devices, fragile items and perishable items that are not in your possession

3) Other force majeure

• Delivery delays and damage caused by unavoidable external factors beyond our control (e.g. natural disasters, severe weather or heavy traffic congestion)