ZIMCARRY Same-Day Luggage Delivery Service (Jeju Airport & Hotels)

Bring ZIMCARRY along and make your trip to Korea even more relaxing and enjoyable!
ZIMCARRY is a company that provides same‑day luggage delivery services connecting major airports, train stations, ports, and hotels.
Upon arriving in Korea, you can leave your heavy luggage with ZIMCARRY and start your journey with ease right from day one.
If you drop off your luggage at the airport or train station, we will securely deliver it to your hotel, saving you precious time to head straight to your exciting travel destinations.
Even on the final day of your trip, you can leave your luggage at the hotel front desk after checking out, explore to your heart's content, and conveniently pick it up at the airport or train station before leaving!

From Seoul to Busan and Jeju Island, you can find ZIMCARRY at any popular tourist destination in Korea.

For detailed information on the Jeju Airport ZIMCARRY branch, please refer to[here] .

Don't let carrying heavy luggage wear you down; just focus on the joy of travelling with your loved ones!
I strongly recommend this service to families travelling with children, long‑term travellers carrying plenty of luggage, and all smart travellers looking to make the most of every single day.
Rest assured that our professional delivery team will transport your precious luggage to your destination in the safest and most reliable manner.
Bid farewell to heavy luggage. Let's team up with ZIMCARRY to create a flawless independent trip!

ZIMCARRY services support same‑day delivery between airports, train stations, and hotels, allowing you to travel comfortably from the first day to the last without having to shoulder your luggage.

You can easily and quickly drop off and collect your luggage at ZIMCARRY counters located in major hub airports and train stations, saving you from wasting time.

The delivery service fee includes same‑day in‑store storage by default, so you can make reasonable use of this service without incurring extra storage fees.

ZIMCARRY's professional delivery team will responsibly and safely deliver your precious luggage to its destination (hotels and shops).

※ This product provides luggage delivery service: Delivery between Jeju Airport and hotels in Jeju Island

Please check destinations at:
[https://zimcarry.net/reserve/list_hotel.php?sna=&sca=1030&sit_name=](https://zimcarry.net/reserve/list_hotel.php?sna=&sca=1030&sit_name=)

※ ZIMCARRY Luggage Delivery Service Guide

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* Before using this service, please be sure to check the following information!

• Available accommodations: Limited to hotels and accommodation establishments equipped with a front desk and luggage storage services.
‑ Accommodations not listed on the official ZIMCARRY website may be difficult to use.
‑ Please check the registered accommodation information [here].

[https://zimcarry.net/reserve/list_hotel.php?sna=&sca=1030&sit_name=](https://zimcarry.net/reserve/list_hotel.php?sna=&sca=1030&sit_name=)

• Quantity standard: Based on the "number of pieces" of items rather than the size of the luggage.
‑ Example 1: 1 suitcase + 1 backpack = Total of 2 bookings
‑ Example 2: 4 suitcases + 2 backpacks = Total of 6 reserved slots

• Check times: Please be sure to check the drop‑off location, drop‑off deadline, and pick‑up time for your chosen delivery option.

• Mandatory information registration: Please be sure to register your "luggage photo" and "hotel voucher" via the link sent after booking confirmation by the day before check‑in.

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1. How to use the luggage delivery service

• Option 1: Jeju Airport → Jeju Hotel
① Book by selecting the service date and luggage drop‑off time.
② After booking confirmation, on the day of service, please drop off your luggage at the ZIMCARRY counter in Jeju Airport.
③ Enjoy the freedom of travelling light.
④ Collect your delivered luggage at the hotel front desk.

• Option 2: Jeju Hotel → Jeju Airport
① Book by selecting the service date and luggage pick‑up time.
② After booking confirmation, regardless of check‑out time, please drop off your luggage at the hotel front desk by 11:00 AM on the day of stay.
③ Enjoy the freedom of travelling light.
④ Collect your luggage at the ZIMCARRY shop in Jeju Airport.

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2. Luggage size and handling guidelines

• Available luggage
Size: The sum of length (L) + width (W) + height (H) must not exceed 180 cm, and weight must not exceed 30 kg
‑ Types: Suitcases and backpacks
‑ Assessment criteria: Based on the "number of pieces" of bags rather than their size.
‑ Example 1: 1 suitcase + 1 backpack = Total of 2 bookings
‑ Example 2: 4 suitcases + 2 backpacks = Total of 6 reserved slots

• Items that cannot be mailed (must be carried personally)
Cash, precious metals, high‑value electronic equipment, hazardous and flammable substances, weapons/explosives, and other valuables and fragile items
‑ No compensation will be provided for the loss or damage of valuables, high‑value items, or fragile items, so please be sure to keep them with you at all times.

✓ [Eligible luggage] Size: The sum of width (length) + height (width) + depth (depth) is 180 cm or less, and weight is 30 kg or less /

 Type: Suitcases and backpacks / Standard: Based on the "number of pieces" of luggage rather than size.

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3. Frequently Asked Questions (FAQ)

• Before using the service

Q1. Is this service available at all hotels?
A1. This service is only available at hotels and accommodation establishments equipped with a front desk and luggage storage services. It may be difficult to use at unregistered hotels, so please check in advance [right here].

Q2. Why do I need to register my luggage photo and hotel reservation voucher?
A2. Registration is necessary so that the delivery staff can accurately identify your precious luggage, cross‑check it with your hotel reservation details, and safely deliver it to the designated hotel.

Q3. Can I use this service even if the name of the "delivery service booker" and the "hotel booker" are different?
A3. Yes, you can. However, to ensure accurate delivery, please be sure to register your hotel reservation voucher. Please leave your contact number so that the customer service centre can conduct additional verification if necessary.

Q4. Can I receive a separate notification before using the service?
A4. Once your booking is confirmed, we will send an email containing usage instructions and a link to register your luggage photo.

• Hotel usage

Q5. Do I need to contact the hotel in advance?
A5. You do not need to contact us separately. [When leaving the hotel] Please inform the front desk that you are using the ZIMCARRY service or show your "Help Card". [When arriving at the hotel] Please go to the front desk to collect your delivered luggage.

Q6. My hotel check‑out time is after 11 AM. What should I do?
A6. Regardless of the check‑out time, luggage for normal delivery must be deposited at the front desk by 11:00 AM.

• Collection and delivery

Q7. What is the approximate delivery time? Is there a possibility of delay?
A7. Luggage will be delivered sequentially within the announced time frame. Delivery times may be slightly delayed due to traffic and weather conditions.

Q8. What happens if I am late for delivery or collection?
A8. Please contact the customer service centre immediately. Depending on operational conditions, usage may be restricted or incur additional charges.

• Modifying bookings

Q9. Can I modify my booking information?
A9. Please contact the customer service centre by the scheduled service date, and we will inform you whether changes can be made based on operational conditions.

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4. Purchase and usage notes

1）Notes prior to purchase

• Luggage fees are calculated by quantity; if the actual items do not match the entered information, you may be required to pay the difference on‑site.
• Once payment is completed, your booking is finally confirmed when the "voucher" or "booking history link" is sent.
• Before payment, please carefully check the service usage date, delivery route, same‑day delivery cut‑off time, and business hours.
• Cancellations or no‑shows on the day are non‑refundable.
• Valuables, fragile items, precious metals, cash, hazardous items, etc., must be carried by you personally, and no compensation will be provided for damage or loss.

2）Notes prior to booking

• Luggage can only be checked if the sum of width, height, and depth does not exceed 180 cm and the weight does not exceed 30 kg.
• Please confirm in advance whether the hotel provides the service before booking.
• To use the hotel luggage delivery service, regardless of check‑out time, you must drop off your luggage at the front desk by 11:00 AM. (If you do not bring your luggage, this service cannot be used.)
• Please enter your information accurately, as the use of the service may be restricted if the information you provide (booking name, accommodation name, etc.) is inaccurate.

3）Notes after booking

• Please double‑check that the information entered at the time of booking (booking name, hotel name, delivery route, etc.) is accurate.
• Please be sure to upload your "luggage photo" and "hotel reservation voucher" via the "booking details link" in your booking confirmation email/voucher by the day before check‑in.
• Please adhere to the designated luggage collection time. If you go to the counter after the stipulated time, or if your luggage is not collected at the hotel front desk, same‑day delivery service may not be available.
• Please present your mobile booking details or printed voucher when going to the ZIMCARRY counter to store or collect your luggage.
• If you need to modify booking information or encounter any issues on‑site, please contact the customer service centre immediately.

✓ [Items that cannot be mailed] (Must be carried personally) Cash, precious metals, high‑value electronic equipment, hazardous materials and flammable substances, weapons/explosives, other valuables and fragile items / No compensation is provided for the loss or damage of valuables, high‑value items, or fragile items, so please be sure to carry them personally.

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5. Luggage damage and other disclaimers

ZIMCARRY is committed to transporting your luggage safely. However, please note that the company assumes no liability for the following issues that may arise during transit, so please be sure to read the relevant terms carefully before use.

1）Minor cosmetic damage occurring during normal transportation

• Minor wear, damage, or loss of wheels, handles, and accessories (name tags, etc.)
Minor scratches, dents, indentation marks, stains, and dust on the surface of the luggage.
• Damage caused by defects in the luggage itself or normal wear and tear

2）Restricted items and oversized luggage

• Luggage exceeding size limits (total dimensions exceeding 180 cm) and weight limits (exceeding 30 kg)
• Loss and damage of valuables, cash, jewellery, high‑value electronic equipment, fragile items, and perishable items not in your possession

3）Other force majeure

• Delivery delays and damage caused by unavoidable external factors beyond our control (such as natural disasters, severe weather, or heavy traffic congestion)