This Privacy Policy, along with our Cookie Policy and Terms and Conditions, outlines our methods for collecting and processing any personally identifiable information on our websites and apps, and applies to all websites owned by Panyou (including any affiliated websites), mobile applications, and other services operated by us (collectively, the "Services").

We understand that providing information online requires your trust, and we take this very seriously. Therefore, our top priority is to ensure the security and confidentiality of the personal information you provide when you visit our websites or use our Services. Please read this Privacy Statement carefully before providing us with your personal information to understand our privacy practices.

1. About the Privacy Policy

When does this Privacy Policy apply?

This Privacy Statement applies to personally identifiable information collected from or from you through Panyou's websites or mobile applications. This Privacy Statement does not apply to anonymous data that cannot be identified in any way.

This website may contain links to third-party websites. Hopetrip is not responsible for the privacy policies or content of such third-party websites, and we recommend that you carefully read their privacy statements.

Data Controller

All data provided to or collected by Hopetrip's websites and mobile applications is controlled by HOPETRIP (HK) LIMITED, a Hong Kong limited liability company. If you have any questions about this privacy statement or our privacy policies, please contact our data protection officer at service@hopetrip.com.

2. Your Personal Data and How Hopetrip Uses It

What personal data of me and others does Hopetrip hold?

Data You Provide Directly to Us

Hopetrip collects and uses the data you provide directly to us in order to provide you with the services you request. For example, when you register an account on Panyou's websites and mobile applications, you may provide us with your name, gender, date of birth, mobile phone number, email address, and other information; when booking airline or train tickets or using our car rental services, you may provide passenger names, genders, identification document numbers, and contact person names, mobile phone numbers, email addresses, mailing addresses, and other information; when booking hotels and tourist attraction tickets, you may provide traveler names, contact person names, mobile phone numbers, and email addresses; when paying for travel products, you may provide your bank card number, the mobile phone number provided to the bank, or your credit card number, cardholder name, and expiration date, etc.

To allow us to provide you with customized services, we may collect information about your travel plans and preferences, including your dining requirements, departure date, check-in and check-out times, seat selection, flight selection, insurance selection, and your selection of other services offered by Panyou's websites and mobile applications (such as car rental, attraction tickets, and tour guides).

If you need to contact our customer service team or wish to contact us through other means (such as social media), we will also collect your information, such as your name and contact details. This includes recordings of your calls to and from us.

Additionally, you may participate in member referral programs or sweepstakes, which means you will provide us with your name and contact details. Furthermore, you may provide feedback or seek assistance with travel services offered by Panyou's websites and mobile applications.

You may travel with other guests or book on behalf of others. In this case, you will provide similar details to Panyou's websites and mobile applications. However, we would like to remind you that it is your responsibility to ensure that you obtain the consent of others before providing their personal data, and that they have agreed to your sharing of their personal data with Panyou's websites and mobile applications for such purposes.

Data We Automatically Collect

Panyou's websites and mobile applications automatically collect certain information about you. The specific content includes:

Your log data refers to data that our system may automatically collect through cookies, web beacons, or other channels (including channels placed by our third-party business partners) when you use our services. This includes: device or software data, such as the IP address, software version, and device identifier (IDFA/IMEI) of your mobile device, and the configuration of the web browser or mobile device you use to access our services.

Data you searched for or browsed while using our services, such as web pages used, search terms, and pages accessed through mobile applications, as well as other data viewed or provided while using our services.

Content information you share through our services, such as photos, comments, dates, and times shared or uploaded.

Your preferences, such as language, region, and currency.

Data on your online activity.

When you enable location services on your device and use our location-based services, we collect your location data, including your geolocation data collected via GPS or Wi-Fi, address data included in your account information provided to us, and shared data uploaded by you or others that can show your current or previous location. You can turn off location services to prevent us from collecting your location data.

For more information on how we use cookies, please see the Cookie Statement below.

Data Obtained from Other Sources

We also obtain your data from our affiliates and business partners. For example, when you book or make a reservation through our affiliates' or business partners' websites or mobile applications, your order or reservation information may be forwarded to us so that we can process your order and ensure successful booking. Additionally, you can log in to our websites and mobile applications through your social media accounts, and with your consent (your authorization to the social media platform), your personal data will be shared with us through that social media platform.

Furthermore, our platform may have built-in calling services so that you can contact us. In this case, we will receive metadata about the call activity (such as your call location, your identity, and the date and duration of the call).

Special Category of Personal Data

To meet your travel needs regarding accessibility and dietary preferences, some of the information you provide to us may be considered "special category" personal data.

How Will Our Websites and Mobile Applications Use My Personal Data? Generally, Panyou's websites and mobile applications collect and use your personal data for the following purposes:

1. Providing you with services: We will use your personal data to complete and manage your online orders. In addition, we will provide you with related products and services through subsidiaries, business partners, and third parties.

2. Fulfilling obligations: Processing insurance claims and payments related to insurance policies, processing commission payments to partners, making claims for losses caused by service partners, or recovering payments already made, etc.

3. Account management: You can create an account on Panyou's websites and mobile applications. We will use the information you provide to manage your account and provide you with useful functions. You can use your account to perform various operations, such as managing orders, adjusting personal settings, adding frequently used passenger information, viewing past orders, evaluating orders, and managing payments, etc.

4. Responding to your inquiries and needs: We provide multilingual customer support services to assist you when needed.

5. Marketing Activities: We will use your personal data for marketing purposes, such as sending you information and promotional activities about travel products or services that may interest you, as well as marketing content related to our services, or other products and services offered by us, our subsidiaries, and/or partners. We may share your personal data with third-party marketing partners to provide personalized advertising, and may also share the hashed phone numbers, email addresses, and OpenIDs of our registered users and those who have placed orders with third-party marketing partners (including Google, Facebook, TikTok, and Bing) to ensure that relevant advertisements are shown to the correct audience.

6. Contacting You: Responding to and processing your questions or requests, sending order-related messages (such as informing you that your order has been successfully submitted, reminding you to continue your booking, etc.). We may also send you surveys or invite you to provide feedback on our services.

7. Market Research: We will invite you to participate in market research from time to time to understand your preferences for our products, services, and website.

8. Enhancing Service Security and Reliability: We may detect and prevent fraud and illegal activities, and use your personal data for risk assessment and security purposes. If you use our mobile application and it crashes or freezes, please send us an error report so we can investigate the bug and improve the stability of the application in newer versions.

9. Data Analysis: We may use your personal data for analysis to understand your location, preferences, and demographics. Additionally, we may match your personal data with data from other sources (including third parties) to develop our products and services, or marketing plans, and to improve our services. This includes cross-device tracking, where third parties collect and aggregate information about your online activity through cookies on multiple connected devices to personalize the advertising you see on the internet (commonly known as internet advertising) based on your preferences.

10. Day-to-Day Operations: Including but not limited to order management, customer verification, technical support, network maintenance, troubleshooting, internal administrative affairs, internal policies and procedures, and the preparation of internal reports.

11. Monitoring:

We monitor customer accounts in accordance with applicable laws to prevent, investigate, and/or report fraud, terrorism, misrepresentation, security incidents, or criminal activity.

Your conversations with our customer service staff may be recorded, including calls to us and calls to our representatives. We may use these records to monitor the quality of our customer service, verify the accuracy of information you provide, prevent fraud, or for internal staff training purposes.

We will monitor your use of our website or mobile application to help us improve and enhance its operation.

12. Reviews and Feedback:

We will display guest reviews on relevant accommodation information pages, platforms including our website, mobile application, social media accounts and social media mobile applications, or the websites of relevant accommodation websites/business partners, to inform other travelers about the quality of the travel products you use, the destination you choose, or other services you have used.

We will also aggregate your feedback from other guests to organize and rank user reviews. We may use information from your reviews or other destination-related information you have shared with us. Unless you have included this information in your public profile, it will be anonymized. This is to help travelers similar to you find suitable destinations and the most suitable accommodations for them.

13. Payment Verification: If you pay by credit card or debit card, we will also verify the validity of the identification code, account number, and card number you submit through a third party to prevent fraud.

14. Investigation and Complaint Management: We will use the information you provide to investigate any complaints received from you or others regarding our website or our products and services. We will also use the information for legal claims, compliance, regulatory, and investigative purposes as necessary (including disclosing such information in connection with any legal proceedings or litigation).

15. Legally Required Purposes: In some cases, we may need to use your information to handle and resolve legal disputes, regulatory investigations and compliance, cooperate with government or law enforcement agencies in their investigations, or, as reasonably expected, enforce the terms and conditions of any services provided by Panyou's websites and mobile applications.

Withdrawal of Consent or Objection to Direct Marketing

You may withdraw your consent for any part of the transaction that requires your consent. However, if you withdraw your consent, we may be unable to fulfill any contracts we have entered into or are attempting to enter into with you (such as fulfilling your orders). To withdraw your consent, please contact us at sg_dataprotection@panyou's websites and mobile applications.

How will panyou's websites and mobile applications share my data?

We may share your order information, account information, device information, and location information with our subsidiaries and third parties (partners detailed below) to ensure successful service to you. Our partners include the following types:

Suppliers: Including but not limited to hotels, airlines, cruise lines, car rental companies, travel agencies, attraction operators, and activity suppliers and agents that fulfill your order needs. These suppliers may contact you as needed to provide you with travel products or services. These suppliers are not under the control of panyou's websites and mobile applications, and the personal data disclosed to them depends on the relevant supplier's privacy statement and security measures. Therefore, after purchasing products from any travel supplier through panyou's websites and mobile applications, we recommend that you review their privacy policy.

Third-Party Agents: We may collaborate with contracted third-party suppliers, authorizing them to provide services or functions on our behalf, including credit card processing, business analysis, customer service, marketing, distributing surveys or raffles, and fraud prevention. We may also authorize third-party suppliers to collect data on our behalf, including data essential for the functioning of our website or for improving the effectiveness of online advertising tailored to your preferences. Third-party suppliers will only obtain and/or collect data as necessary to perform their functions and may not share or use the data for any other purpose.

Financial Institutions and Third-Party Payment Institutions: When you book, request a refund, or purchase insurance, we will share relevant information with the relevant financial institutions or third-party payment institutions. Where we deem it necessary for fraud detection and prevention, we will further share other necessary information (i.e., your email address, phone number, and IP address) with the relevant financial institutions.

Business Partners: This includes parties with whom we may jointly provide products or services, or parties that may offer their products or services on our website or mobile application. If the products or services you require involve third parties, their names will be displayed separately or jointly with us, so you will be aware of the relevant circumstances.

If you choose to access these optional products or services, we may share your information, including your personal data, with these partners. Please note that we do not have privacy controls over these third-party business partners.

Subsidiaries: We may share your personal data with our subsidiaries to provide you with the best possible service and information on other travel-related products and services. All departments within our company take similar measures to protect personal data, with measures no less stringent than those stated in this Privacy Statement.

In the event of legal obligations, or in the event of a merger or acquisition, we may also share your data to protect our or your interests in legal matters.

Personal Data Retention

Our websites and mobile applications process your personal data as permitted by law or with your consent, and will retain your personal data only for the purposes mentioned in this Privacy Statement, to exercise our legal rights, and to comply with our legal or regulatory obligations for the necessary period. If our websites and mobile applications no longer have a legitimate purpose for using your personal data, we will delete your personal data from our records or anonymize it to prevent your identification.

3. Privacy Policy Amendments

Please understand that we may revise this Privacy Statement when we deem it appropriate. We will keep a record of the last updated date of this Privacy Statement, and the updated version will take effect immediately upon publication. Without your explicit consent, Panyou's websites and mobile applications will not reduce your rights under this Privacy Statement. Panyou's websites and mobile applications will post significant changes in a prominent location (for changes to certain services, we will notify you of the specific changes in the Privacy Statement via email). Therefore, you should regularly check this Privacy Statement to understand our latest policies.

4. Cookie Policy

We use cookies to provide our services and help us improve our website.

What is a cookie?

When you use our website, a cookie is a small text file that we store on your computer. To learn more about cookies, please visit www.aboutcookies.org.

What cookies do Panyou's websites and mobile applications use?

We use the following cookies:

Essential cookies:

Essential cookies are necessary to maintain the operation of our website, such as allowing you to log in to secure areas of our website, use your shopping cart, and pay for travel products.

Non-essential cookies:

Functionality cookies: These identify you when you return to our website, allowing us to personalize content for you and remember your preferences (such as your chosen language, region, and currency).

Analytics cookies: These allow us to count the number of visitors to our website and view their movement paths, helping us improve how the website functions, such as ensuring users can easily find the content they want.

Marketing cookies: These record your visits to our website, the pages you visit, and subsequent links. We will use this information to make our website, the travel products we show you, and the advertisements you see on the internet more relevant to your interests, including cookies placed by third-party advertising partners.

We use both session cookies and persistent cookies. When you close your browser, temporary cookies will be deleted, while persistent cookies will remain on your computer and be activated the next time you visit our website.

How do I manage my cookies?

You can refuse to set all or some cookies by enabling settings on your browser. For instructions on how to do this, please visit www.aboutcookies.org. However, if you block all cookies (including absolutely necessary cookies) using your browser settings, you may not be able to access our website or some of its content.