Why can't I complete payment?

There are various reasons for failed payments. Please try the solutions below first:

*Check whether your payment details (credit card number, expiry date, CVV code, etc.) and transaction OTP password are entered correctly.

*Verify if your payment card has enabled online transaction functions and is in normal status. For details, please consult your card-issuing bank.

*Check if your credit card has insufficient credit limit.

*Switch to place your order via the website on a different browser or the Hopetrip App.

*Try another card or alternative payment method.

*If you have applied a discount code, confirm that your order meets the terms and conditions of the code.

*Check if there is an abnormal network connection.

*The product may have sold out when you attempted to make payment.

If payment still fails, please send a screenshot or screen recording of the error message to Hopetrip customer service so our staff can check the issue for you.

Contact Customer Service Manually

WhatsApp Support: +852 96009648

WeChat Support ID: H96009648

LINE Support ID: 938727235

Send Via App

Me > Contact Customer Service > Enter service chat > Send screenshots of the problematic page